Shipping Policy

Last updated: August 12, 2026

Thank you for shopping with Kasturi Health Care.

This Shipping Policy explains how We process, dispatch, and deliver Orders placed through Our Website. By placing an Order through the Website, You agree to the terms described below.

1. Shipping and Delivery

We currently accept Orders placed through Our Website for delivery to locations where shipping services are available.

When You place an Order, You are required to provide accurate and complete delivery information, including Your name, phone number, and shipping address.

We will use the information provided by You to process and deliver Your Order.

Delivery availability may depend on the destination, product availability, logistics service coverage, and other circumstances beyond Our reasonable control.

2. Order Processing

Once You successfully place an Order, We will process the Order and prepare the Products for dispatch.

Orders are generally processed after successful confirmation of the purchase and payment, where applicable.

We may contact You using the contact information provided with Your Order if additional information or clarification is required to process or deliver the Order.

Please ensure that Your contact and delivery information is accurate at the time of placing the Order.

Kasturi Health Care shall not be responsible for delays or delivery issues caused by incorrect, incomplete, or outdated information provided by You.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed to You during the checkout process before You complete Your purchase.

Shipping charges may vary depending on factors such as the delivery location, Order details, and applicable shipping arrangements.

Where free shipping or promotional shipping is offered, the applicable terms and conditions will be displayed on the Website or during checkout.

4. Estimated Delivery Time

The estimated delivery time for Your Order may depend on the delivery location, Product availability, shipping service, and other factors.

Where an estimated delivery date or delivery timeframe is available, it will be communicated or displayed during the ordering or checkout process.

Delivery estimates are indicative and may be affected by circumstances beyond Our control, including logistical delays, weather conditions, public holidays, transportation disruptions, operational issues, or other unforeseen circumstances.

5. Order Tracking

Where tracking information is available, We may provide You with shipment or delivery tracking details through the contact information associated with Your Order.

You may use the tracking information provided to check the status of Your shipment.

If You have questions regarding the status of an Order, You may contact Us using the contact details provided at the end of this policy.

6. Delivery Address

Products will be delivered to the shipping address provided by You when placing the Order.

Please carefully review Your shipping information before completing Your purchase.

Once an Order has been dispatched, changing the delivery address may not be possible.

If You discover that You have provided an incorrect address, please contact Us as soon as possible. We will make reasonable efforts to assist You, but We cannot guarantee that the address can be changed after an Order has been processed or dispatched.

7. Delayed or Failed Deliveries

While We make reasonable efforts to ensure that Orders are delivered within the estimated timeframe, We cannot guarantee delivery by a specific date unless expressly stated otherwise.

An Order may be delayed due to circumstances including, but not limited to:

Incorrect or incomplete delivery information
Unavailability of the recipient
Transportation or logistics delays
Weather or natural events
Public holidays
Operational disruptions
Address or location-related delivery restrictions
Events beyond Our reasonable control

If a delivery attempt is unsuccessful, the delivery service may make additional attempts or contact You using the information provided with the Order.

8. Damaged or Tampered Shipments

Please inspect the package at the time of delivery, where reasonably possible.

If You receive a package that appears significantly damaged, opened, or tampered with, please document the condition of the package and contact Us as soon as possible.

Where applicable, We may request photographs, Order details, delivery information, or other documentation to investigate the issue.

Any claim relating to damaged or tampered Products will be reviewed in accordance with Our applicable return, refund, or replacement terms.

9. Missing or Incorrect Products

If You receive a Product that is missing, incorrect, or materially different from the Product You ordered, please contact Us as soon as possible after delivery.

Please provide Your Order details and any relevant information or photographs that may help Us investigate the issue.

After reviewing the matter, We will determine the appropriate resolution in accordance with Our applicable return, refund, replacement, or Order policies.

10. Delivery Attempts and Recipient Availability

You are responsible for ensuring that someone is available to receive the Order at the delivery address, where required.

If the delivery service is unable to deliver the Order because no recipient is available, the address is inaccessible, or the information provided is incorrect or incomplete, additional delivery attempts or other arrangements may be subject to the policies of the applicable delivery service.

Additional charges, if applicable, may be payable in certain circumstances.

11. Products That Cannot Be Delivered

If an Order cannot be delivered because of circumstances relating to the delivery location, product availability, incorrect information, or other circumstances beyond Our reasonable control, We may contact You to determine an appropriate resolution.

If We are unable to fulfill the Order, We may cancel the affected Order and process any applicable refund in accordance with Our refund and cancellation terms.

12. Order Cancellation

If You wish to cancel an Order, please contact Us as soon as possible after placing the Order.

Cancellation may not be possible once an Order has been processed, packed, or dispatched.

Any cancellation and refund will be handled in accordance with Our applicable cancellation and refund policy.

13. Returns and Refunds

Shipping and delivery matters relating to returns, replacements, cancellations, and refunds will be handled in accordance with Our applicable Return & Refund Policy.

Please review the Return & Refund Policy for information regarding eligibility, return procedures, refunds, and replacement requests.

14. Contact Us

If You have any questions about shipping or the status of Your Order, You can contact Us:

Kasturi Health Care
Email: princi.rana11@gmail.com
Phone: 9988553306
Contact page: https://kasturihealthcare.com/contact/
Address:
Office No-27, 1st Floor,
Patiala Complex, Barwala Road,
Derabassi, Distt. S.A.S Nagar,
Punjab, India.