Privacy Policy
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service. It also explains Your privacy rights and how applicable law protects You.
We use Your Personal Data to provide, operate, maintain, and improve the Service, including enabling You to create and manage an Account, browse and purchase products, process and fulfill Your orders, provide customer support, and communicate with You regarding Your Account and purchases.
We collect, use, and disclose Your information as described in this Privacy Policy and, where required by applicable law, only where We have a valid legal basis to do so, including Your consent where consent is required.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access Our Service or parts of Our Service, including features that allow You to manage Your personal information, view Your order history, and manage Your purchases.
- Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to Kasturi Health Care, Office No-27, 1st Floor, Patiala Complex, Barwala Road, Derabassi, Distt, S.A.S Nagar, Punjab.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website, among their many uses.
- Country/State refers to: Punjab, India.
- Device means any device that can access the Service, such as a computer, a cell phone or a digital tablet.
- Order means a request placed by You through the Website to purchase products offered by the Company.
- Personal Data (or “Personal Information”) is any information that relates to an identified or identifiable individual.We use “Personal Data” and “Personal Information” interchangeably unless a law uses a specific term.
- Product means any product, item or other goods made available for purchase through the Website.
- Service refers to the Website and the services and functionalities made available through it.
- Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself, for example, the duration of a page visit.
- User means any individual who accesses or uses the Service.
- Website refers to Kasturi Health Care, accessible from https://kasturihealthcare.com/.
- You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Information
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.
This information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Billing and shipping address
- Address, State, Province, ZIP/Postal code, City
- Account login and registration information
- Information relating to Your Orders and purchases
- Product and order details
- Information You provide when contacting customer support
When You create an Account on Our Website, We may collect information necessary to establish and manage Your Account, authenticate Your identity, provide access to Account features, and maintain Your Account information.
When You place an Order through Our Website, We may collect information necessary to process and fulfill the Order, including Your contact information, billing and shipping details, products purchased, quantities, Order information, and information required to communicate with You regarding the Order.
Payment Information
When You purchase Products through the Website, payment-related information may be required to complete the transaction.
Payment information may be processed by the payment service providers or other third parties involved in facilitating the transaction. We may receive or retain transaction-related information, such as payment status, transaction reference information, payment method details, and other information necessary to confirm and manage Your purchase.
Where applicable, payment information may be subject to the privacy policies and terms of the relevant payment service provider.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device’s unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use tracking technologies, such as cookies, to track activity on the Website and improve Our Service.
The technologies We use may include:
- Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service.
- Web Beacons: Certain sections of Our Service may contain small electronic files known as web beacons, also referred to as clear gifs, pixel tags, and single-pixel gifs, that permit the Company, for example, to count users who have visited those pages and for other related website statistics, such as recording the popularity of a certain section and verifying system and server integrity.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
Where required by law, We use non-essential cookies, that is, Cookies other than the Necessary / Essential Cookies described below, only with Your consent. You can withdraw or change Your consent at any time using Our cookie preferences tool, if available, or through Your browser/device settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.
We use both Session and Persistent Cookies for the purposes set out below:
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the article.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users, maintain Account sessions, facilitate shopping and checkout functionality, and prevent fraudulent use of user accounts.
Without these Cookies, the services that You have asked for cannot be provided, and We only use them to provide those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
These Cookies identify whether users have accepted the use of cookies on the Website and record the consent choices You have made, so that We can honor those choices on future visits
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
These Cookies allow Us to remember choices You make when You use the Website, such as remembering Your Account login details, language preference, or other preferences.
They may also help provide functionality associated with Your Account and shopping experience so that You do not have to re-enter certain information every time You visit the Website.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service: To provide, operate, maintain, and improve Our Website and its functionality, including Account, shopping, checkout, and customer support functionality.
To create and manage Your Account: To process Your registration as a user of the Service, create and maintain Your Account, authenticate Your login, manage Your personal information, and provide You with functionalities available to registered users.
Your Personal Data may also be used to allow You to access information associated with Your Account, including Your Order history and purchase-related information.
To process and fulfill Your Orders: To process, confirm, manage, and fulfill purchases You make through the Website.
This may include:
- Processing Your Order
- Confirming Your purchase
- Processing or facilitating payment
- Preparing and dispatching Products
- Providing delivery-related information
- Communicating with You regarding the status of Your Order
- Managing cancellations, returns, refunds, exchanges, or other purchase-related requests where applicable
- Maintaining records of Your purchases and transactions
For the performance of a contract: For the development, compliance and undertaking of the purchase contract for the Products, items or services You have purchased, or of any other contract with Us through the Service.
To provide customer support: To respond to Your questions, requests, complaints, Order-related inquiries, Accountrelated requests, and other communications with Us.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding Your Account, Orders, purchases, delivery updates, security matters, customer support requests, and other communications related to the functionalities, Products, or contracted services.
To provide news and promotional communications: To provide You with news, special offers, and general information about other goods, services and events which We offer that are similar to those that You have already purchased or inquired about.
We send such marketing communications only where permitted by applicable law. Where prior consent is required, We will send them only with Your consent; otherwise, We may send them until You opt out.
You may opt out or withdraw Your consent at any time by using the unsubscribe link in any marketing email We send or by contacting Us.
To manage Your requests: To attend to and manage Your requests to Us, including requests relating to Your Account, Orders, purchases, personal information, and customer support.
For business transfers: We may use Your Personal Data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about Our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns, and evaluating and improving Our Service, Products, services, marketing, and Your experience.
Sharing of Your Personal Data
We may share Your Personal Data in the following situations:
- With Service Providers: We may share Your Personal Data with Service Providers that assist Us in operating the Website, processing Orders, facilitating payments, delivering Products, providing customer support, monitoring and analyzing the use of Our Service, and contacting You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. - With payment and transaction service providers: Where necessary to complete a purchase, We may share relevant information with payment processors and other service providers involved in processing transactions.
Such parties may process information in accordance with their own privacy policies and applicable legal requirements. - With delivery and fulfillment providers: Where necessary to fulfill Your Order, We may share relevant information, such as Your name, phone number, and shipping address, with delivery, logistics, shipping, or fulfillment providers.
- With other users: If Our Service offers public areas, when You share Personal Data or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside the Service.
- With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.
Text Messages Privacy Notice
You have the option to receive text (SMS) messages from Us.
If You opt in to text messages, We will send You updates, notifications, and other communications as described below.
When You opt in, We will collect and store the information You provide in connection with text messaging, such as Your phone number, the date and method of Your consent, and message delivery and read information.
No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes. The phone numbers and consent records We collect for texting are never shared with anyone for any purpose, except the Service Providers that technically have to handle them to deliver the texts.
Consent to receive text messages is not a condition of any purchase or use of Our Service.
If You consent to receive SMS from Us, You agree to receive text messages from Us related to:
- Customer care and support
- Account notifications, such as activity, status, or renewal reminders
- Order confirmations and purchase-related notifications
- Delivery notifications and updates on the status of a delivery
- Authentication messages, such as one-time passwords (OTP) and passcodes
- Security alerts, such as suspicious login attempts or unusual account activity
- Marketing and promotional offers, discounts, and other promotional content
Reply STOP to opt out. Reply HELP for support. Message & data rates may apply. Messaging frequency may vary. Carriers are not liable for delayed or undelivered messages.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations, resolve disputes, enforce Our legal agreements and policies, process and maintain records of Orders and transactions, and protect Our legitimate business interests.
Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data.
Unless otherwise stated, the retention periods below are maximum periods (“up to”) and We may delete or anonymize data sooner when it is no longer needed for the relevant purpose.
We apply different retention periods to different categories of Personal Data based on the purpose of processing and legal obligations:
Account Information
- User Accounts: retained for the duration of Your Account relationship plus up to 24 months after account closure to handle post-termination issues or resolve disputes.
Order and Purchase Information
Order and transaction records may be retained for as long as necessary to process returns, refunds, disputes, customer support requests, accounting and financial requirements, legal obligations, and other legitimate business purposes.
Customer Support Data
- Support tickets and correspondence: up to 24 months from the date of ticket closure to resolve follow-up inquiries, track service quality, and defend against potential legal claims.
- Chat transcripts: up to 24 months for quality assurance and staff training purposes.
Usage Data
Transfer of Your Personal Data
- Website analytics data: cookies, IP addresses, and device identifiers may be retained for up to 24 months from the date of collection, allowing Us to analyze trends while respecting privacy principles.
- Server logs: IP addresses and access times may be retained for up to 24 months for security monitoring and troubleshooting purposes.Usage Data may be retained longer only where necessary for security, fraud prevention, or legal compliance.We may retain Personal Data beyond the periods stated above for different reasons, including:
- Legal obligation: We are required by law to retain specific data, such as financial records for tax authorities.
- Legal claims: Data is necessary to establish, exercise, or defend legal claims.
- Your explicit request: You ask Us to retain specific information.
- Technical limitations: Data exists in backup systems that are scheduled for routine deletion.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located.
This means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction.
Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards and, where relevant, supplementary measures.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
If You have created an Account, You may update, amend, or delete certain information at any time by signing in to Your Account and visiting the account settings section that allows You to manage Your personal information.
You may also contact Us to request access to, correct, or delete any Personal Data that You have provided to Us.
You may request deletion of Your Account and associated Personal Data, subject to any information We are required or permitted to retain under applicable law or for legitimate purposes, including financial, accounting, fraud prevention, dispute resolution, or legal requirements.
Please note, however, that We may need to retain certain information relating to Your Orders, purchases, transactions, or other activities when We have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred.
We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities, such as a court or a government agency.
Other legal requirements
The Company may disclose Your Personal Data in the good-faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s and Minors’ Privacy
The Service is not directed to, and We do not knowingly collect Personal Information from, anyone under the age of 16.
If You are a parent or guardian and You believe Your child has provided Us with Personal Information, please contact Us.
If We become aware that We have collected Personal Information from anyone under the age of 16, We will take steps to remove that information from Our servers as soon as reasonably possible.
Some countries and states set a higher age at which an individual can consent to the processing of their own Personal Information. Where We rely on consent as a legal basis and the law applicable to a User sets an age higher than 16, We may require the consent of that User’s parent or guardian before We collect and use their Personal Information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us.
If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time.
We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: princi.rana11@gmail.com
- By visiting this page on our website: https://kasturihealthcare.com/contact/
- By phone: 9988553306